SHIPPING POLICY

At TAK ZHIVYOM, we want ordering to be simple and transparent. Please review the information below before placing your order.

Shipping Cost

Standard shipping is free on all U.S. orders.

At this time, TAK ZHIVYOM ships to customers within the United States only. If international shipping becomes available, eligible destinations and any applicable shipping terms will be shown at checkout.

Processing and Estimated Delivery

Our products may be fulfilled through different production and fulfillment routes. Because of this, estimated delivery times can vary by product, color, size, and availability.

Many items have an estimated delivery window of approximately 3–6 business days. Some items may have an estimated delivery window of approximately 12–21 days.

The most relevant estimated delivery information is shown on the product page when available. These timeframes are estimates, not guarantees. Delays may occur because of production volume, carrier delays, weather, holidays, address issues, or other circumstances outside our control.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available. Please allow time for the carrier to begin showing tracking movement after the label is created.

Multiple Packages

Because products can be fulfilled through different production or fulfillment routes, items in the same order may occasionally arrive in separate packages or at different times. You will not be charged additional standard U.S. shipping because an order is split into multiple packages.

Order Changes and Cancellations

If you need to change your shipping address, size, color, or other order information, contact us as soon as possible at takzhivyom.clothes@gmail.com.

We will make a reasonable effort to accommodate changes or cancellation requests before production or fulfillment begins. Once an order has entered production, been fulfilled, or shipped, changes or cancellations may no longer be possible.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. TAK ZHIVYOM is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address supplied by the customer.

If a package must be shipped again because of an address error entered by the customer, additional shipping or replacement costs may apply.

Lost, Missing, Incorrect, or Damaged Orders

If your order arrives damaged, contains the wrong item, or is missing an item, contact us within 7 days of delivery at takzhivyom.clothes@gmail.com. Include your order number, a description of the issue, and clear photos when applicable.

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors when appropriate, and the carrier's tracking details. Please contact us promptly if the package still cannot be found. We may ask you to open a carrier claim or provide related documentation before a replacement or refund can be evaluated.

Questions

For shipping questions, contact takzhivyom.clothes@gmail.com.