Refund policy

RETURN & REFUND POLICY

We want you to be happy with your TAK ZHIVYOM order. Eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, an item must generally be unworn, unused, unwashed, and returned in substantially the same condition in which it was received. We may request your order number or other proof of purchase.

Items showing signs of wear, washing, damage caused after delivery, strong odors, stains, or other conditions that prevent resale may be refused or may qualify only for a partial refund where permitted by law.

Starting a Return

Before mailing a return, contact us at takzhivyom.clothes@gmail.com with your order number and the item or items you would like to return.

Do not send a return without contacting us first. We will provide return instructions and, when applicable, the correct return destination.

Return Shipping

For standard returns based on preference, fit, size, color, or change of mind, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service and keeping your proof of shipment until the return has been received and processed. TAK ZHIVYOM is not responsible for return packages lost in transit when the customer selected and purchased the return-shipping service.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue.

If the claim is approved, TAK ZHIVYOM will work with you on an appropriate solution, which may include replacement, refund, or return instructions. Approved errors caused by us or our fulfillment partners will not be treated the same as a standard change-of-mind return.

Exchanges

If you need a different size or color, contact us at takzhivyom.clothes@gmail.com. When an exchange is available and approved, the customer is responsible for return shipping of the original item. Availability of the replacement item is not guaranteed until the exchange is processed.

If a direct exchange is not available, we may ask you to return the original item for a refund and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method, typically within 7 business days after approval. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can only guarantee cancellation if the order has not yet entered production or fulfillment. Because some products are prepared quickly after purchase, cancellation is not always possible after an order is submitted.

Non-Returnable Items

For health, hygiene, legal, or other operational reasons, certain items may be designated final sale or non-returnable when clearly stated on the product page before purchase. This does not limit rights you may have under applicable law for defective or misdescribed products.